Covid-19 Operations Update

January 2022 Update:

As the Covid-19 virus mutates we continue to adapt using the tools at hand: vaccines, masks, distancing, ventilation, and testing.

As we enter 2022 our operations are mostly “normal,” aside from our showrooms, which remain closed to the public. We also are continuing to meet with vendors via phone and Zoom rather than in person. Our attendance at shows will continue to be suspended for the time being.

We remain patient and cautious as the situation evolves.

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September 2021 Update

With the Delta variant having taken hold, we continue to operate cautiously with respect to staff, vendors, and customers. Our showrooms remain closed, but we continue to function normally with respect to our nuts and bolts operations including The Cable Company Library.

We are experiencing some isolated product shortages and delivery delays, but feel like overall we are in pretty good shape with respect to product availability.

We appreciate your patience. Stay safe everyone.

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November 1 2020 Update

As the weather turns colder and activities move inside we are reinforcing our commitment to safety in our workplace. We continue to split the workforce into remote and in-office personnel keeping the on-site staffing to a minimum while adhering to mask and distancing best practices.

We also continue to concentrate on safe material handling. This includes the continuing operation of The Cable Company Lending Library. We have excellent sanitation procedures in place, but this does lead to some unavoidable shipping delays.

Our showrooms and offices continue to be closed to the public.

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June 18 2020 Update

We continue to operate as close to normally as possible while having the majority of our staff working from home. We have now re-opened The Cable Company Library with new CDC best practice handling and sanitation procedures in place. We are busy clearing the 3 month backlog of requests for products from the Library and thank you for your patience during our pause.

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March 2020

I hope this e-mail finds you and your family safe and healthy. I am writing with an update on current Cable Company operations and our impressions of the broader audio industry.

All of our New Hope-based consultants, customer service, and most administrative staff are working remotely. This has reduced our in-office staffing by 80% allowing maximum social distancing for our remaining in-office staff, the ones who are primarily involved with the nuts and bolts of order fulfillment. 

To further protect our in-office staff we have implemented a 3 day "quarantine" for incoming packages and a host of additional efforts to protect and sanitize our workplace. These new procedures allow for more or less "normal" operations, including consultations and order fulfillment. The Lending Library program, however, was suspended at the end of February, and the New Hope sound rooms remain closed to visitors. 

We are working diligently with our suppliers to have them ship orders directly to our US customers. This reduces handling and shortens delivery times. So far our vendors, who are mostly small audiophile companies like us, are also able to continue operating, having taken roughly the same measures.

After 30 years in business, we thought we'd seen it all. We've built our company for the long haul, and with your support we will continue to be here for you during these difficult times, no matter how long it takes!

In the meantime we are grateful for what we have and we encourage everyone to be careful, kind, and support your communities. Please consider donating to Food Banks and other community outreach resources, or perhaps go online and purchase a gift certificate to use later at your favorite restaurant. Local arts organizations will need your help too.

Business as usual? Hardly, but we're still open! Give a call or send an email, we would love to hear from you!

Wishing you and your family the very best during these nerve-wracking times,

Robert Stein